We collect only the information needed to run our store, process orders, deliver products, and support customers.

• Identity and contact details: name, email address, phone number, billing address, and shipping address.
• Order details: products purchased, quantity, order value, invoice details, delivery status, returns, cancellations, and refunds.
• Account details: login information, saved addresses, wishlist, and order history when you create an account.
• Support details: messages sent through our contact form, WhatsApp, email, grievance form, or customer support channels.
• Technical data: device, browser, IP address, cookies, and website usage data used for security and performance.

We use customer information for legitimate business, legal, and customer support purposes, including:

• Creating and managing customer accounts.
• Processing orders, payments, invoices, shipping, returns, cancellations, and refunds.
• Sending order confirmations, delivery updates, support replies, and service notices.
• Improving product information, website performance, fraud prevention, and customer experience.
• Complying with tax, accounting, consumer protection, payment aggregator, and applicable legal requirements.

Online payments on our website are processed through Razorpay or other authorised payment partners. We do not store full card numbers, CVV, UPI PINs, net banking passwords, or other payment instrument credentials on our servers.

To complete a transaction, Razorpay may receive required order and customer details such as name, email, phone number, amount, order ID, and payment status. Refunds for prepaid orders are initiated back to the original payment source wherever supported by the payment partner.

We do not sell customer personal information. We share information only when required to provide our services or meet legal obligations.

• Payment partners: to process payments, refunds, settlements, fraud checks, and chargeback queries.
• Courier and logistics partners: to pack, ship, track, and deliver orders.
• Technology partners: to host, maintain, secure, and improve the website.
• Government, tax, legal, or regulatory authorities: where disclosure is required under applicable law.

We use reasonable technical and organisational safeguards to protect customer information, including access controls and secure payment processing. No internet transmission is completely risk free, but we work to protect data in line with the nature of our business.

We retain customer information only as long as necessary for order fulfilment, customer support, fraud prevention, tax/accounting records, legal compliance, and dispute resolution.

We use cookies and similar technologies to keep the website functional, remember cart/session details, understand website performance, and improve browsing experience. You may disable cookies in your browser, but some features may not work correctly.

You may request access, correction, update, deletion, or withdrawal of consent for your personal information, subject to applicable law and legitimate business/legal retention needs. You can also opt out of marketing communication where applicable.

For privacy requests, order support, payment queries, or grievances, contact us at:

Email: vedant.gurukul7@gmail.com

Phone: +91 79917 49998, +91 82998 54442

Address: K-911, Sector-K, Ashiyana, Kanpur Road, Lucknow, Uttar Pradesh 226012

We aim to acknowledge and resolve customer queries within 4 business days wherever possible.